Costa Cruises onboard: 31 practical questions and answers

To use onboard digital services, connect your smartphone to the ship’s free Wi-Fi network and select the network named after the ship. The Costa App uses this internal network for the services available onboard.

Services opened through QR codes also require connection to the ship’s free internal network. Once connected, you can open the digital content and services provided onboard.

The Costa App Chat is described as a free service for communicating with other guests. You create a profile with a nickname and add contacts; restrictions apply to minors in relation to adults in the same cabin.

In the FAQs collected onboard, the path goes through “More”, then “Profile” and the account settings. To connect the C|Club profile, the credentials associated with the account are required.

The onboard procedure described in the FAQs uses a smartphone and the Costa App. At the end, passengers must go to the assigned Muster Station at the indicated time to complete the ship’s required procedure.

The pier is the port area where the ship is berthed. Exit and meeting information may be available in onboard notices and in the Costa App; once ashore, always follow the port signs.

You can contact another cabin using the telephone in your own cabin or one of the public telephones onboard, entering the number of the cabin you want to call.

Onboard service numbers can be called from the cabin telephone or the ship’s public telephones. The FAQs collected do not describe using your personal mobile phone for these internal calls.

It is the opening event of the cruise described in the onboard FAQs: it introduces the voyage, the ship and some of the experiences awaiting guests.

Expenses are charged to the Costa Card linked to the cabin account. Within 24 hours of embarkation, a payment method must be associated or the required deposit must be made; the FAQs collected indicate an initial cash deposit of €150 or USD 150 per person. The screenshots are not fully consistent about debit cards, so accepted cards should be verified onboard.

Yes. The FAQs collected state that the Costa Card continues to work on the final day, provided the associated payment method has sufficient available credit.

Remaining credit from a cash deposit can be collected on disembarkation day using the onboard service provided for cash deposits.

The Costa App allows you to view “My expenses”. The FAQs specify that this view is reserved for the account holder, meaning the person who registered the card or made the deposit for the cabin.

According to the FAQs collected, on disembarkation day the invoice PDF can be downloaded from the “My expenses” section of the Costa App.

The photographed FAQ refers guests to “My expenses” to check the account and explains who can view it. It does not provide a complete technical procedure for every possible fault; if the problem is not simply about viewing the account, ask for assistance onboard.

The amount depends on fare, ship, itinerary, onboard currency and date. The FAQs photographed on Costa Pacifica show a 2026 table and explain that some fares already include the charge, while with MyCosta it may be charged daily.

For dinner, you may be assigned a restaurant, table and time according to your dining arrangement; the details are shown on the Costa Card and in the Costa App. The buffet and, for an extra charge, any themed restaurants also remain available.

The FAQs state that purchased packages are shown on the Costa Card. For information about a package, ask Reception; for the remaining quantities in a drink package, the FAQs refer guests to bar staff.

Onboard, a package can be purchased at bars or dedicated stands. The drinks actually included should be checked in the bar menus available in the Costa App.

To find out how many drinks or quantities are still available, the FAQ collected advises asking the bar staff.

An announcement is made onboard when cabins are ready. The FAQs remind guests that luggage delivery can continue for several hours after embarkation.

Yes. A paid service is described for washing, dry cleaning, wet cleaning and ironing. In the cabin you find the laundry bag, form and price list; staff collect the items and return them to the cabin.

A suggested outfit may be provided each day. In the FAQs collected, this information is available in the Costa App section dedicated to important cruise information.

The FAQs consulted state that there is no traditional pharmacy onboard. A private medical service is available for a fee; opening times and information can be checked onboard. In an emergency, number 99 is indicated from the ship’s telephones.

Luggage handed over at the terminal is delivered outside the cabin door. Distribution can continue throughout the day and may take several hours after embarkation.

Yes. The FAQs state that luggage should be collected in the terminal by following the colour of the assigned luggage label.

Luggage must be left outside the cabin by the time shown in the “Cruise” section of the Costa App. The time can vary, so check the instructions onboard.

The luggage label is delivered the day before disembarkation. The FAQs collected do not provide for changing the assigned label; if another one is needed, they indicate contacting Reception or internal number 3333.

Yes. The onboard FAQs indicate that luggage storage is available, especially useful during the final hours after leaving the cabin.

In the photographed FAQs, cabin breakfast is not available on the final day of the cruise, except for Suite guests.

The FAQs distinguish two cases: some items are returned the night before disembarkation; items held by security are returned at the gangway when leaving the ship.